Legal
Cancellation & Refunds
Plans change on the hills. Here is how we handle changes, cancellations and refunds on direct bookings.
How to cancel or reschedule
Write to info@grandvalleymunnar.com, call +91 98460 46700 or message us on WhatsApp with your booking name and dates. A cancellation is effective only once we acknowledge it in writing.
Cancellation charges
- More than 15 days before arrival: full refund of the advance.
- 8-15 days before arrival: 50% of one night's tariff is retained.
- 3-7 days before arrival: 100% of one night's tariff is retained.
- Within 48 hours of arrival: the advance paid is retained in full.
No-show and early departure
A no-show is charged at one night's tariff. On early departure, the remaining nights of a confirmed stay are not refunded.
Packages and group bookings
Packages, festive dates and group bookings of 10 rooms or more usually carry their own terms. For these, cancellations made within 30 days of arrival forfeit the advance paid, and peak-season and festive bookings (20 December - 5 January, Onam and long weekends) are non-refundable once confirmed.
Refund timeline
Approved refunds are made to the original payment method. Refunds are processed within 7-10 working days; any bank or payment gateway charges are deducted from the refunded amount.
Force majeure
For landslides, road closures, weather events or government restrictions that make travel impossible, we will do our best to move your dates rather than keep your money. In such cases the amount paid is held as a credit towards a future stay, valid for 12 months from the original arrival date, subject to availability and any rate difference.
Bookings made through travel sites
Reservations made on an OTA follow that site's cancellation terms, not this page. Booking direct with us is always the more flexible option.